Terms and Conditions
Thank you for visiting our website, www.zlpha.com (the "Site") owned and operated by Zlpha, (“Zlpha,” “we,” “us,” or “our”). Except as otherwise noted herein, these terms and conditions ("the Terms") govern your use of the Site and our mobile application. Please read these Terms carefully, because your use of the Site constitutes your agreement to follow and be bound by these Terms. If you do not agree to these Terms, you should not access or use the Site. Zlpha reserves the right to make changes to the Site and to these Terms from time to time. When we make changes, we will post them here. For this reason, we encourage you to review these Terms whenever you use our Site because by visiting the Site, you agree to accept any such changes. Zlpha provides you with access to and use of the Site subject to your compliance with the Terms. No material from the Site may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, except as specifically permitted on the Site. The Site, including all of its information and contents, such as text, data, wallpaper, icons, characters, artwork, images, photographs, graphics, music, sound, messages, graphics, software and the HTML used to generate the pages (collectively, "Materials and Content"), is Zlpha property and is protected by trademark and/or copyright under United Kingdom and/or foreign laws. Except as otherwise provided on the site or in these Terms, you may not use, download, upload, copy, print, display, perform, reproduce, publish, modify, delete, add to, license, post, transmit, or distribute any Materials and Content from this Site in whole or in part, for any public or commercial purpose without the specific prior written permission of Zlpha. We grant you a personal, limited, non-exclusive, non-transferable license to access the Site and to use the information and services contained here. We reserve the right, for any reason or for no reason, in our sole discretion and without notice to you, to revise the products and services described on the Site and to terminate, change, suspend or discontinue any aspect of the Site, including, but not limited to, the Materials and Content on the Site as well as features and/or hours of availability of the Site, and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or penalty. We have the right to change these rules and/or limitations at any time, in our sole discretion.
1. PROPRIETARY RIGHTS
Zlpha is the owner and/or authorised user of any registered or unregistered trademark, trade name and/or service mark appearing on the Site, and is the copyright owner of the Materials and Content on the Site, unless otherwise indicated. The Zlpha logos, designs, titles, phrases and product names and the copyrights, trademarks, service marks, trade dress and/or other intellectual property in such materials (collectively, "Zlpha Intellectual Property") are owned by Zlpha and may be registered in the United Kingdom and internationally. You agree not to display or use the Zlpha Intellectual Property in any manner without Zlpha’ prior permission. Nothing on the Site should be construed to grant any license or right to use any Zlpha Intellectual Property without the prior written consent of Zlpha.
Except as otherwise provided herein, use of the Site does not grant you a license to any Materials and Content or features you may access on the Site and you may not modify, rent, lease, loan, sell, distribute or create derivative works of such Materials and Content, features or materials, in whole or in part. Any commercial use of the Site is strictly prohibited, except as allowed herein or otherwise approved by us. You may not download or save a copy of any of the Materials and Content or screens for any purpose except as otherwise provided by Zlpha. If you make use of the Site, other than as provided herein, in doing so you may violate copyright and other laws of the United Kingdom and/or other countries, as well as applicable state laws, and you may be subject to liability for such unauthorized use. The information on the Site including, without limitation, all site design, text, graphics, interfaces, and the selection and arrangements is protected by law including, but not limited to, copyright law.
1.1 PLACING AN ORDER
Find the product(s) you want on the Zlpha website and then select the size you require and press ‘Add to Cart’. Once you’ve added all of the items you require to your basket, select checkout option. You will be asked to input your shipping & billing details. Make sure you review your order to ensure all items & details are correct. After that press ‘Place Order’.
You will then receive an order confirmation via email to the email address provided at the time of ordering. In the unlikely circumstance we’d be unable to fulfill your order for whatever reason, an email will be sent to the address supplied by yourself when you placed the order explaining the issue that may have arose.
Remember to check your basket and delivery information to ensure your order is correct before pressing the ‘Place Your Order’ button, as we may not be able to amend your order once it has been submitted.
Adding an item to your cart, unfortunately, does not reserve the stock for your final checkout. Stock is only allocated to your order once the payment has been accepted and the order confirmed.
Due to stock availability, we are unable to make any changes to orders once they have been placed, this includes items, delivery & shipping addresses. You have a 15-minute window from the moment you place your order in which you can process a cancellation.
Due to stock availability within our warehouses, your order may be dispatched in separate packages. If this is the case, your package could be dispatched on different working days. You will receive an email notifying you of any changes to your order as well as tracking information.
1.2 LIMITS ON PURCHASES
In an effort to enhance your shopping experience and give as many customers as possible the opportunity to purchase our merchandise, we may place limits on purchases and we do not authorise the purchase of commercial quantities of our merchandise. We also may, among other things, restrict orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit, cancel or prohibit orders that, in our sole judgement, appear to be placed in violation of this policy. We further reserve the right to cease doing business with customers who violate this policy. We may modify this policy at any time without prior notice. This policy applies to all purchases of Zlpha merchandise, including, but not limited to, all purchases made on our site and retail stores.
1.3 ZLPHA RESERVES THE RIGHT TO REJECT OR CANCEL YOUR ORDER FULFILMENT OF ALL ORDERS ON THE ZLPHA WEBSITE. WE EXPLICITLY RESERVE THE RIGHT NOT TO ACCEPT YOUR ORDER FOR ANY OF THE FOLLOWING REASONS:
- The product is not available / in stock.
- Your billing information is not correct or not verifiable.
- Your order has been suspected of fraudulent activity.
- We could not deliver to the address provided by yourself.
- Force Majeure.
- In the event of misspelling, pricing or other errors or mistakes in the website information.
1.4 DATA CHECK
We may run some checks on your details before we ship your order. These checks may include verifying your address and payment details linked to your order. Any orders found to be made under fraudulent pretences will be followed up with an investigation.
1.4 USER CONTENT
When you transmit, upload, post, e-mail, share, distribute, reproduce or otherwise make available suggestions, ideas, inquiries, feedback, data, text, software, music, sound, photographs, graphics, images, videos, messages or other materials ("User Content") on the Site, you are entirely responsible for such User Content. You hereby grant to us a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free license to use, copy, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit, and otherwise exploit such User Content throughout the world, in all media now known or hereafter developed, for any purpose whatsoever, including without limitation, developing, manufacturing, distributing and marketing products.
You represent and warrant that you own or otherwise control the rights to your User Content. You agree not to engage in or assist or encourage others to engage in transmitting, uploading, posting, e-mailing, sharing, distributing, reproducing, or otherwise making available User Content that (a) is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; (b) you do not have a right to make available under any law or under contractual or fiduciary relationships; (c) is known by you to be false, fraudulent, inaccurate or misleading; (d) you were compensated for or granted any consideration by any third party; or (e) infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.
We are in no way responsible for examining or evaluating User Content, nor do we assume any responsibility or liability for the User Content. We do not endorse or control the User Content transmitted or posted on the Site and therefore, we do not guarantee the accuracy, integrity or quality of User Content. You understand that by using the Site, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will we be liable in any way for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Site. You hereby waive all rights to any claims against us for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content.
You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse to post or remove any User Content and we reserve the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms and Conditions, we have the right to remove any User Content that violates these Terms and Conditions or is otherwise objectionable and we reserve the right to refuse service and/or terminate accounts without prior notice for any users who violate these Terms and Conditions or infringe the rights of others.
1.5 DELETION OF USER CONTENT
If you wish to delete your user content on our website or in connection with our mobile applications, please contact us by email at firstname.lastname@example.org and include the following information in your deletion request: first name, user name/screen name (if applicable), email address associated with our website and/or mobile applications, your reason for deleting the posting, and date(s) of posting(s) you wish to delete (if you have it). We may not be able to process your deletion request if you are unable to provide such information to us. Please allow up to 10 business days to process your deletion request.
1.6 SECURITY RULES
Violations of system or network security may result in civil or criminal liability. Zlpha will investigate occurrences and may involve, and cooperate with, law enforcement authorities in prosecuting any user or users who are involved in such violations. You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, the following:
- Accessing data not intended for you or logging on to a Zlpha server or account, which you are not authorized to access.
- Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization (or succeeding in such an attempt).
- Attempting to interfere or interfering with the operation of our Site, our provision of services to any other visitors to our Site, our hosting provider or our network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding", "mailbombing" or "crashing" the Site.
- Forging any TCP/IP packet header or any part of the header information in any e-mail or transmission or posting to our Site.
1.7 INTERNATIONAL USE
We control and operate the Site from the United Kingdom, and all information is processed within the United Kingdom. We do not represent that materials on the Site are appropriate or available for use in other locations. You agree to comply with all applicable laws, rules and regulations in connection with your use of the Site.
Software that may be downloaded from the Site is subject to export controls under the laws and regulations of the United Kingdom. By visiting and using our Site, you acknowledge that you are not a national of, or resident within, any of the countries that are subject to trade embargo under these laws and regulations (currently, Cuba, Iran, North Korea, Sudan and Syria) or listed on any of the United Kingdom Government's lists of prohibited and restricted parties.
The product prices displayed on the website are inclusive of Value-Added Tax (VAT). Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered.
2.1 PRICES MAY VARY ACROSS STORES.
Conversion rates may apply.
2.2 PRICE CHANGES
Zlpha reserves the right to change the price of a product at any time without any forewarning. Any orders placed prior to this change cannot be amended to the revised price.
2.3 PRODUCT AND PRICING INFORMATION
Although Zlpha has made every effort to display our products and their colors as accurately as possible, the displayed colors of the products depend upon the monitor of the user, and Zlpha cannot guarantee that the user's monitor will accurately portray the actual colors of the products. Products displayed may be out-of-stock or discontinued, and prices are subject to change. Zlpha is not responsible for typographical errors regarding price or any other matter.3. SHIPPING & DELIVERY
All orders made on the Zlpha website are dispatched from the UK. We aim to get all orders out on the same day; however, due to volumes this is not always possible. Tracking numbers, if applicable, are included in dispatch confirmation emails.
When selecting our ‘UK Next Working Day’ delivery method, the cut-off point for guaranteed next day delivery is 15:00 GMT. Orders placed after this period will be dispatched the following day.
When selecting our DHL Express delivery method, orders placed before 15:00 GMT will be dispatched the same day.
Zlpha cannot be held accountable for parcels delayed to reasons beyond our control, including but not limited to the following:
Customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.
Free delivery is only applicable to orders over the basket value of £50. Your order will dispatched on our standard service (1-3 working days).
Once you’ve received your shipping confirmation, your tracking details can take up to 24 hours to update. If your tracking details have not updated after 24 hours from the moment it was dispatched, please contact us at email@example.com. CUSTOMS
Countries outside of the European Union may be subject to additional duties to be paid. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from customs on arrival. The final value of your order does not include any additional duties required. The carrier, prior to delivery, will inform you of the additional duties.
If you refuse to pay the duties to release your order, the order will subsequently be returned back to the ZLPHA warehouse and refunded. As a result, a shipping & handling fee may be deducted from your refund.
By law, ZLPHA is required to state the correct amount paid for any outgoing international package. Any requests to change this information will be denied.
5. PROMOTIONS / OFFERS / GIFT CARDS
4.1 GIFT CARDS
Once a gift card has been issued, the card becomes that customers’ property. Gift Cards cannot be used in the purchase of another Gift Card. Zlpha reserves the right to refuse or cancel a gift card without any further discussion. Gift cards have a validity of 12 months, and don’t need to be spent all at once.
Gift cards are only valid on the site in which they have been purchased from. I.e. www.zlpha.com gift card purchases can only be utilised on the www.zlpha.com store. If a gift card is used as payment, refunds will be refunded back onto the original gift card"
5.1 DISCOUNT CODES
Only one discount code can be used per order. Zlpha reserves the right to refuse or cancel the use of a discount code without any further discussion. Usage of discount codes are subject to stock availability. Promotions may vary across stores.
Zlpha owns all intellectual property rights in the website and in the material published on it. These works are protected by copyright laws worldwide.6. INTELLECTUAL PROPERTY RIGHTS
Zlpha owns all intellectual property rights in the website and in the material published on it. These works are protected by copyright laws worldwide.
Permission is granted to temporarily download one copy of the materials (information or software) on Zlpha website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials, use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Zlpha web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Zlpha at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
7. ERRORS, INACCURACIES AND OMISSIONS
We make every effort to present the most recent, accurate, and reliable information on the Services at all times. However, occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. Any errors are wholly unintentional and we reserve the right to amend errors or to update product information at any time without prior notice. In the event a product is listed at an incorrect price due to photographical error, typographical error or any other error in pricing information, we reserve the right to refuse or cancel any orders placed for any Product listed at the incorrect price.
8. PROHIBITED USES
The Site may be used only for lawful purposes and is available only for your personal, noncommercial use, which shall be limited to viewing the Site, purchasing products, providing information to the Site, and downloading product information for your personal review. You are responsible for your own communications, including the transmission, posting, and uploading of information and are responsible for the consequences of such communications to the Site. Zlpha specifically prohibits any use of the Site, and requires all users to agree not to use the Site, for any of the following:
- Posting any information which is incomplete, false, inaccurate or not your own.
- Engaging in conduct that would constitute a criminal offense, giving rise to civil liability or otherwise violate any city, state, national or international law or regulation that would fail to comply with accepted Internet protocol.
- Communicating, transmitting, or posting material that is copyrighted or otherwise owned by a third party unless you are the copyright owner or have the permission of the owner to post it.
- Communicating, transmitting, or posting material that reveals trade secrets, unless you own them or have the permission of the owner.
- Communicating, transmitting, or posting material that infringes on any other intellectual property, privacy or publicity right of another.
- Communicating, transmitting, or transferring (by any means) information or software derived from the site to foreign countries or certain foreign nations in violation of any applicable export control laws.
- Attempting to interfere in any way with the Site's or Zlpha’s networks or network security, or attempting to use the Site's service to gain unauthosized access to any other computer system.
- Communicating, transmitting, or posting material that is in violation of applicable laws or regulations.
9. AFFILIATE PROGRAM
These terms and conditions (the "Affiliate Agreement") govern the Affiliate Program that is made available by Zlpha ("Zlpha.com", "we" or "us"). These Terms and Conditions represent the whole agreement and understanding between Zlpha and the individual or entity who participates in the Affiliate Program (the "Affiliate", or "you").
Please read this agreement careful as it represents a legally binding agreement between you and Zlpha. By submitting your application and by your use of the Affiliate Program, you agree to comply with all of the terms and conditions set out in this Affiliate Agreement. Zlpha may terminate your Affiliate Account at any time, with or without notice, for conduct that is in breach of this Affiliate Agreement, for conduct that Zlpha believes is harmful to its business, or for conduct where the use of the Affiliate Program is harmful to any other party.
9.1 ELIGIBLE SITES
The Zlpha affiliate program is not valid for coupon, deal, sale or discount sites. Affiliate links cannot be posted to any of these types of sites. In general, referral links may be posted on bona fide agency sites, blog posts, email newsletters or shared via social media. You may also share your affiliate link with clients, colleagues or your professional network. You may not, however, set up an affiliate account and then purchase product(s) for your own use.
9.2 PAYMENT SCHEDULE
Affiliate commission will be paid into your PayPal account up to 30 to 90 days after the first full month your approved balance reaches a minimum balance of £100 or greater. Exact payout dates and timing may vary and Zlpha reserves the right to determine payout dates and eligibility at its sole and final discretion. All sales and commissions are in GBP and are based on net sale, after discounts, but before taxes or other fees.
9.3 REPRESENTATION AND DISCLOSURE
Affiliates may not represent themselves as "authorised resellers" or "resellers" of Zlpha or use any other language the conveys a partnership, reseller or wholesale relationship between the affiliate and Zlpha. Affiliates must link visitors directly to the https://www.zlpha.com website to purchase. Affiliates must comply with all local or international disclosure laws in content containing affiliate links.
9.4 DISCOUNT CODES
Affiliates may not publish discount codes on public websites or create pages claiming to contain them unless approved by Zlpha. Affiliates may, however, distribute discount codes to eligible customers privately or via single social media posts. Customers are still eligible to use any discount code they are eligible for, even if not provided by the affiliate, though this will reduce commission slightly or may result in commission not being paid.
Affiliates are solely responsible for any taxes or other government mandated fees and Zlpha cannot provide tax advice. Zlpha will not be responsible for issuing tax records or statements to affiliates.
Please be aware that if you refer a visitor to our site, we may use remarketing technology to display ads to that customer in the future. Orders placed via remarketing are not eligible for commission. Also, please be aware that if a customer searches for or attempts to use certain discount codes, your sale may not be eligible for commission.
9.7 COMMISSION CONDITIONS
In order to receive affiliate commission, all products must be purchased via your unique tracking link or other approved method at the Zlpha store (https://www.zlpha.com). Zlpha reserves the right, at its sole and final discretion, to determine the eligibility of commissions and the payout schedule of commissions, including partial commissions. Affiliate commission is based on the final purchase price and collected revenue, less any discounts applied. Please note that if a customer you referred receives a refund, you will no longer be eligible for commission on that sale. Zlpha also reserves the right, at its sole and final discretion, to suspend or remove affiliates eligibility at any time and without notice and to withhold payments.
9.8 PAYMENT ACCOUNTS
Zlpha does not verify that PayPal accounts are correct and is not responsible for notifying customers of errors. Affiliates should log in to the affiliate dashboard to verify the correct PayPal email address is on file. If payment is issued to an incorrect email address as the result of affiliate error, the commission is forfeited and the affiliate must update the email address on file immediately to receive future payments.
Payments returned to Zlpha due to invalid account information generally will be returned to the affiliate balance due until a valid PayPal email address is provided. however, Zlpha cannot be responsible for errors in email addresses and reserves the right to retain funds that are repeatedly returned due to invalid email address data.
Conversion rates, payouts and program operations are considered confidential, proprietary information between the affiliate and Zlpha. Zlpha affiliates are strictly prohibited from discussing publicly conversion rates, payouts, program policies or other program details in any public forum.
Zlpha hereby grants the Affiliate a non-exclusive, non-transferable, limited license to use the Zlpha's logos for the sole purpose of promoting our service within the context of the Affiliate Program. This license will expire upon termination of the Affiliate's participation in the Affiliate Program.
The Affiliate may only display advertisements that contain Zlpha's logos or service marks in good taste. The Affiliate may not use Zlpha's logos or service marks in a manner that, in Zlpha sole discretion, portrays Zlpha in negative light.
The Affiliate will be solely responsible for its own marketing activities. All marketing activities must be professional and in full compliance with all applicable laws.
Zlpha may, without prior notice, require the Affiliate to remove or modify any advertisements in Zlpha's sole discretion.
9.11 PAID SEARCH
Affiliates may use paid search, display networks, sponsored posts or other advertising to refer customers to Zlpha, but are specifically prohibited from bidding on any variation or broad match of "Zlpha." Affiliate ad copy or imagery must including the word “Affiliate” at least once per ad, image or sponsored post.
Although some advertising networks permit bidding on trademarked terms, your participation in this program affirms your agreement to this policy, which overrides any advertising network policies. Affiliates found to be engaging in this practice will have funds withheld without warning.
9.12 AFFILIATE TERMS
Zlpha reserves the right to edit or modify the terms of this program or suspend or cancel this program at any time without notice. This program is provided as a courtesy only and Zlpha cannot guarantee that all commissions will be properly tracked and cannot provide credit for improperly tracked orders.
Zlpha reserves the right to terminate the affiliate's participation in the Affiliate Program at any time for conduct that is in material breach of this Affiliate Agreement or for conduct that Zlpha, in its sole discretion, deems to be harmful to its business or any third party.
Upon termination, the Affiliate will lose access to its Affiliate Dashboard and will forfeit all potential or unpaid Affiliate Fees. Zlpha reserves the right to terminate the Affiliate's participation in the Affiliate Program with immediate effect by giving the other party a written notice of termination.
9.14 RELATIONSHIP OF PARTIES
Zlpha and the Affiliate are independent contractors. Nothing in this Affiliate Agreement will create any partnership, employment, representative, agency, or joint venture relationship between the parties. The Affiliate has no authority to act on Zlpha's behalf.
9.15 LIMITATION OF LIABILITY
The Affiliate Program is provided on an "as is" and "as available" basis and the use of the Affiliate Program is at the Affiliate's own risk. Zlpha makes no representations or warranties, either expressed or implied, with respect to the Affiliate Program, or any service or information provided through the Affiliate Program.
Zlpha is not responsible for any damages, injury or economic loss arising from the use of Affiliate Program. Should any part of the Affiliate Program cause damage or inconvenience to the Affiliate or anyone claiming through the Affiliate, the Affiliate assumes responsibility and the entire cost for them.
The Affiliate will indemnify and hold harmless Zlpha, its directors, officers, employees, agents, subsidiaries, and third parties from and against any losses, damages, liabilities, claims, judgements, settlements, fines, costs and expenses (including reasonable related expenses, legal fees, costs of investigation) arising out of or relating to the Affiliate's or any third party's operations or use of the Affiliate Program.
Zlpha may, in its sole discretion, change or modify this Affiliate Agreement at any time, with or without notice. Such changes or modifications shall be made effective for all Affiliates upon posting of the modified Affiliate Agreement to this web address: https://www.zlpha.com. The Affiliate is responsible for reading this document from time to time to ensure that its use of the Affiliate Program remains in compliance with this Affiliate Agreement.
If any modification is unacceptable to the Affiliate, its sole recourse shall be to terminate this Affiliate Agreement. The Affiliate's continued participation in the Affiliate Program will constitute binding acceptance of such modifications.
The Affiliate warrants and represents that it is over the age of 16 and is qualified to enter into this Affiliate Agreement.
The Affiliate warrants and represents that its actions and its participation in the Affiliate Program is in compliance with all applicable laws, rules, regulations, and any requirements of governmental authority at all times. Zlpha reserves the right to terminate the Affiliate's participation in the Affiliate Program if Zlpha determines, in its sole discretion, that the Affiliate's actions or its participation in the Affiliate Program is in violation of any laws, rules, regulations, or any requirements of governmental authority.
This Affiliate Agreement constitutes the entire understanding between Zlpha and the Affiliate. This Affiliate Agreement supersedes any other contracts or understandings between the parties hereto and neither party shall be bound by any statements or representations that are not embodied in this Agreement.
Any dispute arising in relation to this Affiliate Agreement shall be exclusively resolved in the Royal Courts of Justice, United Kingdom.